Each carrier gives a “maximum” amount of time given to unload shipments. If the time it takes to unload the order exceeds this time limit,…
We provide 30 days of free storage once your order is complete. Beyond 30 days, a monthly storage fee of $200 for the first pallet and $100…
Yes. Your Sales Order includes a firm shipping quote, and we work hard to avoid surprise surcharges.On rare occasions, we may need to re-quote due…
While our legal shipping terms are F.O.B. Origin (meaning ownership transfers at our loading dock), we realize that freight claims can be a headache for customers. To…
For beams and large timbers, a forklift or skid steer is required on-site to safely remove the material from the trailer.
Liftgates are generally not effective for long flooring skids. For smaller items such as furniture, we can often request liftgate service to lower pallets to…
For standard flooring orders, plan for 2–3 people to hand-unload the bundles.Each bundle typically contains 18–22 square feet of 3/4″ flooring, packaged in nested bundles…
Yes. Freight delivery is considered “curbside” or “tailgate.” The driver brings the truck to your location, but you are responsible for unloading the material.
We strongly recommend waiting until your material has arrived and been inspected before scheduling installation. This helps prevent costly delays.
Your Sales Order includes an estimated ship date. Lead times vary by product, but that date reflects our current production schedule.