Frequently Asked Questions

Please fill out our Quote Request form and we will be happy to get you a custom quote. Please provide as much information as possible so that our quote is accurate.

We do offer discounts. Pricing is based on quantity as well as width and we factor the discounts in automatically based on your square footage.

Flexibility with your lead time as well as the widths you choose can also factor into pricing. The more flexibility you have gives us the ability to potentially offer additional discounts.

It would take too much room to put pricing for every width on our site. Also, inventory can really vary in reclaimed wood and we don’t always have every width.

Our standard lead time is usually around 4-6 weeks, but let us know if you will need it sooner and we will see what we can do. Lead time can vary depending on inventory and our current milling schedule as well as the widths of the floor. Wider widths can sometimes have a longer lead time. When we quote you a specific floor, we will let you know the lead time for that floor.

All of our orders are custom milled. We add your order to our schedule and mill it specifically for your project.

There are also other factors that go into our lead time but it is mostly dependent on inventory, widths and our schedule. During busier summer months lead time can be a bit longer than other times. Let us know if you need it sooner and we will see what we can do.

Yes, we would love to send you samples. We prefer to quote the flooring first to make sure we will be within the allotted budget. Once you have received your quote just let us know you would like some samples and we will send a box via UPS.

We will send you 3-4 pieces of milled tongue and groove flooring, 18″ long. This is not only so that you can see the beauty of our flooring, but also so that you can see the quality of our milling. While we try to send enough so that they are representative of the overall floor, sometimes it’s not possible to show all the characteristics in a sample box. Samples, combined with the photographs on our website and the product spec sheet included in your sample box should give you a great idea of the characteristics of the flooring you are interested in.

Once you have received your quote and/or samples, please call or email your salesperson and they will be happy to go over details and take your order. We will collect all the details for your project and email you a Sales Order for approval.

The minimum amount we will mill is 500 square feet. For orders less than that, we would have to have the flooring already in inventory.

Small orders are a good bit tougher for us in that the time and labor involved in setting up the moulder can make it not very cost effective. For this reason we do have a setup fee of at least $200 for orders less than 500 square feet. The setup fee will vary by quantity, species, widths, etc.

Terms are 50% deposit with the balance due when the order is ready. You can see more details Payments & Terms page.

We accept all major credit/debit cards as well as electronic checks. All card transactions have a 3% processing fee. There is no fee for electronic checks. Both are easy to do securely online. You can see more details Payments & Terms page.

In addition to the project details (square footage, etc) we will need the billing and shipping address(es), your email address and phone number. Your salesperson will type up a Sales Order and email it to you for approval.

Yes, almost all wood flooring has color variations although some floors show it a lot more than others. The barn board floors usually have the most variation in tones although all floors could have some.

Our reclaimed flooring comes in widths of 2.5″ up to 11.5″. We sometimes have wider widths available in certain species.

Our new flooring is typically available in widths from 3″ up to 11″. As with our reclaimed flooring, not every width is always available so check width a salesperson if you have something specific in mind.

You will want to add in an additional 10% for waste cutoffs. The actual amount of waste you get varies by project but 10% should be sufficient.

Yes, we make a few different types of baseboards as well as quarter rounds, scotia, etc. For details please ask your salesperson.

Our standard spec is random lengths of 2′-12′. The majority of the order should be 4′-12′ but you will definitely get some shorter pieces, which come in handy at the beginning and end of your runs as well as in closets and smaller spaces.

Yes, all of the wood is kiln dried to 8%-10%.

Yes, you will definitely see sign of previous insect activity in most reclaimed floors. This adds to the character and authenticity of the floor. The wood is heat treated in the kiln to kill any eggs, larvae and insects. Rest assured, there are no live insects in the flooring since the wood has been heat treated and kiln dried.

Normally your installer will calculate your square footage for you and let you know how much to order with waste. If you are calculating your own square footage, you want to figure out the surface area in square feet, typically the length of the room multiplied by the width of the room. Add your 10% for waste and you should have your square footage to order. This can vary depending on the shape of the room and other factors.

Not at this time. We manufacturer and distribute all of our flooring directly.

As with any flooring that you buy, there will likely be a bit of overage. We try to get as close to your ordered amount as we can, but with the nature of custom orders there can be a bit of overage. We try to keep this to no more than 1% of the ordered quantity. The order can actually be a few feet short of the ordered quantity, but that is rare. This is something to take into consideration when figuring out your waste. Your overage will be reflected on your final Invoice.

While we have finishes we really like, our expertise is manufacturing the wood flooring. Your installer/finisher should be the one to advise you on the finish. We have put together a collection of links to help you with questions about finishing the flooring. Always have your floor finisher test the finish on sample pieces before he finishes the entire floor to make sure it is the look you want.

Cleaning of the wood flooring will depend on the finish used. For on-site finishes we would defer to the finisher. For orders that are pre-finished, we can provide cleaning options based on the finish that is chosen.

Finishing will generally starts at $6.00 per square foot. Stains add between .20¢-.80¢ per square foot.

Finishing price is dependent on the type of floor, square footage and the number of widths in your order.

Our finisher offers both standard stains as well as custom stains.

We offer a variety of finishes from a standard high gloss to a gorgeous satin “oil like” finish.

Yes, we do. While most of our floors are finished on-site, we do offer finishing through Premiere Coating & Finishing.

Yes, your wood flooring should be acclimated to the environment it will be installed in. The NWFA recommends 7-10 days but this can vary depending on location and site conditions. We would defer to your local installers expertise.

We are proud members of the National Wood Flooring Association (NWFA) and you can use their search feature to find an NWFA certified installer in your area. We typically do not recommend specific installers as we do not get feedback on installers from most projects and cannot vouch for the quality of their work.

This is a great question and one we are surprised is not asked more. Unless you order an equal linear footage of each width you will not run a repeating pattern or you would run out of the wide widths first.

We try to run roughly an equal square footage in each width but this can vary depending on inventory. Once your order has been milled and we know how many linear feet there is in each width we can email you a pattern. Please let your salesperson know if you would like a pattern.

We prefer to defer to the installation experts for that. Installation conditions can vary by location and your local installer will know best.

We are a flooring manufacturer and do not currently do any installation. We may however be able to provide recommendations of finishers in your area. Please ask your salesperson and they can check.

Yes we do! We offer stair parts and mouldings to compliment your flooring as well as wall planks, lumber and reclaimed beams.

For small lumber orders, mantels or custom furniture we recommend you check out our Etsy shop.

Yes, all wood is kiln dried to 8%-10% moisture content.

A lot of our wood comes from right here in the Shenandoah Valley of Virginia. We also have a large network of suppliers that bring wood in from other locations.

Please view our Shipping & Delivery page for details.