Menu Close
  • Home
  • Payments and Terms

Appalachian Woods: Where History Meets Sustainability 

At Appalachian Woods, we’re passionate about delivering an exceptional building experience through our extensive collection of reclaimed antique wood products. We pride ourselves on preserving history and promoting sustainability by hand-selecting each piece with meticulous care, ensuring the highest quality and unique character for your projects.

Unparalleled Excellence and Personalized Service

Our commitment to excellence sets us apart in the industry. We hold ourselves to the highest standards and will strive to meet your complete satisfaction with every investment in our reclaimed materials. We’re proud to exceed your expectations by delivering products that not only meet but surpass your vision.

From the moment you join us on this journey, our team of experts will be there to guide you through the entire process. We’ll help you choose the perfect materials that align with your vision, provide personalized design and installation advice, and ensure timely delivery to your worksite. Your success is our top priority.

Craftsmanship that Tells a Story

What truly distinguishes us is our relentless pursuit of superior quality and unmatched craftsmanship. Our skilled artisans transform each reclaimed piece into a work of art, infused with the rich history and character that only time can create. The result is a truly unique and timeless addition to your project, showcasing the beauty and sustainability of reclaimed wood.

Experience the Appalachian Woods difference and let us accompany you on your journey of creating remarkable spaces, where history and nature converge seamlessly.

Terms and Conditions of Service for Appalachian Woods

Pricing and Quotes

  • Price quotes are valid for 30 days unless otherwise noted.
  • All prices are subject to change without prior notice. However, any changes will not affect orders that have already been accepted.
  • Any discounts or promotional offers provided in the quote are applicable only during the specified validity period and may be subject to certain conditions.
  • Orders less than $5000 or with a lead time of less than 4 weeks require full payment to initiate the order.
  • Quotes are F.O.B our mill shops located in Stuarts Draft and Staunton, Virginia unless otherwise specified.
  • Customers are responsible for their own take-off and materials estimation. While we don’t offer a take-off service, we can provide general guidelines for waste factors related to installation and cutting.

Sales Orders

  • We will prepare a “Sales Order” with all the relevant information related to your order, including product specifications such as wood species, flooring plank sizes, grade, and other relevant details like delivery cost estimates etc.
  • It is the buyer’s responsibility to ensure the accuracy of the Sales Order, including sizes, quantities, grades, species, and billing and shipping information.
  • For quoted orders, a 50% non-refundable deposit is required at the time of placing the order, with the remaining balance due prior to delivery or pickup.
  • An approved Sales Order constitutes acceptance of our terms and conditions of sale and the order as written.
  • Preferred payment methods include e-check, paper check, or bank wire transfer. We also accept credit card payments with a 3% fee to cover merchant charges.

Lead Times

  • Lead time estimates are provided on the Quotes and Sales Order and are dependent upon material availability and production workload at the time of order.
  • Normal lead times range from 4-6 weeks or longer, depending on the products ordered and our current schedule. If you have specific timing needs, please inform us, and we’ll do our best to accommodate.
  • Lead times begin upon receipt of your deposit and signed, approved Sales Order and continue until the materials ship from our mill shop.

Changes to Order

  • We welcome changes to your order after it has been approved and submitted, but additional deposits,  fees and lead time may apply depending on the details. If production has already started you may not be able to cancel or remove some items from your order.  Please communicate the changes to us, and we’ll make every effort to accommodate your request.

Final Payment

  • Final payment is due upon completion of your order and before the materials leave our mill shop. This includes shipping, handling, and applicable sales tax.
  • We encourage customers to inspect their order at our mill shop before shipment whenever possible.
  • Preferred payment methods for the final payment are e-check, paper check, or bank wire transfer. Credit card payments are accepted with a 3% fee. A $100 returned check fee will be assessed for any returned checks.

Shipping and Delivery

  • All shipping dates provided are approximate and subject to confirmation by Appalachian Woods upon order acceptance. We will work closely with you to get your order to the job site in a timely manner. 
  • Shipping may experience unavoidable delays due to material shortages, strikes, accidents, or other external factors beyond our control.
  • Our shipments, whether via common carriers or our own trucks, are made as “tailgate deliveries.” It is the customer’s responsibility to unload the items from the truck. For more details, please refer to our “shipping and delivery” document.
  • We request customers to carefully inspect their shipments upon delivery and make a note of any visible damage on the freight bill before signing the bill of lading. Additionally, we encourage customers to document the damage by taking photographs and promptly notify us of any such incidents. This is essential in order for a successful claim to be filled. Damages incurred during shipping are the responsibility of the freight company.  At Appalachian Woods, we have a track record of assisting our customers by handling claims as a courtesy, aiming to expedite and enhance the overall experience for our valued clientele.

Storage after Order Completion

  • We offer free storage for up to 1 month after the order is completed, provided the final invoice has been paid.
  • Storage beyond 1 month is available for up to 12 months, subject to a fee. Storage fees are $200/mo for the first pallet and $100/mo for each additional pallet. If materials remain in storage for more than 12 months without contact, we will consider the order abandoned and dispose of the materials with no remuneration to you. 

Acclimation and Installation

  • Appalachian Woods does not assume responsibility for installation issues or problems resulting from the installation of our products. The customer accepts full responsibility for such issues, including labor costs, removal labor, reinstallation labor, and/or materials.
  • We recommend professional wood flooring contractors for installation and finishing.
  • Moisture acclimation of flooring before installation in the installation space is essential (also in subflooring in new construction). Follow National Wood Flooring Association (NWFA) guidelines for specific instructions on acclimation and installation. 
  • If you order “random width” flooring, the total square footage will cover the quantity ordered, but width distribution may not be consistent.

Other Terms

  • At Appalachian Woods, we primarily use our Product Specification Sheets, Quotes and Sales Orders to share information about the physical qualities of our products. While samples, photos, and other supplementary sources can help you see examples of the characteristics described in our specification sheets and proposals, it’s important not to solely rely on them to form conclusions about product characteristics that may differ from or go beyond the information provided in those documents. 
  • Reclaimed wood materials with original paint may contain lead. The purchaser/user is responsible for encapsulation and appropriate precautions during handling and installation. Check local regulations for guidance.
  • All reclaimed wood may display signs of previous use, including nail and bolt holes, aging stress cracks, staining, and insect marks. 

Returns

  • Defective or Incorrect Products: If Appalachian Woods makes a mistake and ships you items that are defective and not in line with the specifications outlined in the sales order and product descriptions sheets, we take responsibility and will work with you to correct the mistake.  We reserve the right to replace the defective items with correct items and will make a judgment call about returning defective items. 
  • A defective product is defined as a product that does not meet the specifications we have outlined in our Product Specifications Sheets or as outlined in the Sales Order. 
  • We have a no-return policy for non-defective materials or products.
  • See our “Returns & Refunds” for clarification and more details. 

Warranty and Satisfaction Guarantee

  • Our goal is for you to be satisfied and pleased with our products and we are highly motivated to do everything we reasonably can to ensure this is the reality when you place an order with us! 
  • Products are sold on an “as-is” basis without warranties either expressed or implied. 
  • Our products are guaranteed to meet the standards outlined in our product specification sheets, sales orders and descriptions on our etsy store regarding species, character, dimensions, moisture content, and grade. We will replace any pieces that fail to meet these standards.
  • The consumer / installer is responsible for inspecting each flooring piece before installation. Once installed, cut, or shaped, the material is considered accepted by the customer. We accept no responsibility or liability for any material once it has been installed, cut or shaped.
  • See our “Satisfaction Guarantee” page for more details.

We hope that this document clarifies our Terms and Conditions. If you have any questions or require further assistance, please don’t hesitate to reach out. At Appalachian Woods, your satisfaction is our top priority, and we’re here to make your building experience extraordinary.